A Tragedy of Errors
Brandon (to himself): Hmm, I haven’t been paid yet, and it’s a day after payday. Maybe I should inquire into this matter.
Brandon (writing an e-mail): I have not been paid. What’s up?
HR enters with great fanfare
HR: I am the Ghost of HR Help Desk! What’s the problem? You’ve been paid. Can I close the ticket?
Brandon (puzzled): Umm… I don’t have the money.
HR: Well, you’ve been paid. Call your bank. Can I close the ticket?
Brandon: How do you know?
HR: It says right here on my screen! Can I close the ticket?
Brandon: But -
Exit HR, who closes the ticket with a casual snap of the fingers
Brandon: Sigh.
Time passes
Brandon: Maybe I should ask someone in local -
A voice booms from above, startling Brandon
Voice: I am the Ghost of HR Local! This is out of scope! (Doppler effect signals retreat) Contact … the … Help … Desk!
Brandon: Who needs money, anyway?
(Brandon feels a tug on his pant hem; a small, well-dressed, self-aware grasshopper)
Grasshopper: (squeaking) I am the Ghost of HR Europe! I am out of scope as well, but I just found out you didn’t get paid. We’re doing a post mortem to resolve the issue within a few days!
Brandon: Thanks, little guy! You’re always hopping in when I need something. Can I contact you with any other queries? Heck, I’ve even talked to you in person and know your first name.
Grasshopper: Technically no, but yeah.
The moral to this story is not in final analysis critical in any way. It just says that knowing people, having a relationship, and knowing roles is the important part. Screw the system.