The Soft-Headed Side of Sears
I had been wanting another Craftsman rubber lawn hose and saw it go on sale via Slickdeals. $15 off. Got onto Sears and clunked my way into figuring out that I had just over $20 in Shop Your Way rewards thanks to the freezer I bought from them recently. Redeemed those and got my net price to $0, plus shipping. Shipping to home was not free, but store pick-up was complementary, so I set it up and everything confirmed, $0 net.
Then I get a note saying they’re stocked out at the local store (guess they have no inventory control centrally?), and to keep the sale they offered me free ship-to-home. The website took multiple identical link-clicks to make this all happen without forwarding me back to the homepage with no explanation.
So now they’re mailing me a $35 hose for free, all for a few minutes of inconvenience scrolling through the website. I can’t see why they’re struggling.